If a chargeback has made its way into your system, as a merchant you have five to seven days to get back to the merchant account servicer. At all costs, you need to have this done. As a busy merchant, you may think it a most inconvenient thing to happen, but it is also your responsibility to answer to this. By avoiding it, you set yourself up for the loss of your merchant account. Let’s start at the beginning A customer has requested a chargeback. The first thing you need to do is verify that indeed, that customer made a […]

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